What Is A Chatbot? 9 Reasons Your Business Needs One

Chatbots can help your business acquire customers more easily than live human agents. Instead, when people think of chatbots, they most often think of their use in customer service across channels. With a Flow XO chatbot, you can let your bot clarify and pre-filter customer data while they are on your site, meaning the quality of leads coming in will be much higher. Plus, your bot is available to engage with customers 24 hours per day. There are platforms that let you build text-based chatbots for free. To Integrations build a quality voice-based bot, however, will generally run up a considerable bill. Sometimes what a customer does is more important than what they say. So even if your customers say they want to talk to a human, they might actually not mind when helped by a chatbot. The only way to see whether your business is actually impacted by deploying chatbots is to measure the behaviours that impact your financial metrics. This means measuring customer loyalty through conversions, churn rates and product usage.

REVE Chat is application that enables you to connect your customers using video, live chat, bots, and more. It helps you to deliver instant support for your customer on messaging apps like Viber, Facebook Messenger, Telegram. FreshChat can instantly deploy AI-powered chatbots using a low-code, easy-to-use bot builder. FreshChat helps you reach your customers on their favorite channels – Web, Mobile, WhatsApp, Facebook Messenger, Apple Business Chat, and LINE. At Maruti Techlabs, we’ve been developing custom chatbots for our clients over the last 5 years. Like we stated earlier, chatbots have become more of a necessity than a good-to-have luxury for businesses. In today’s technologically advanced business environment, chatbots help your business stay accessible round the clock, without you having to invest heavily in hiring extra customer support reps.

What Are Chatbots?

Apple subsequently bought the company and integrated the voice assistant into the iPhone 4S at its release in October 2011, bringing voice applications into the mainstream consumer market for good. At the end of the day, at best, the “chat bot” is absolutely nothing more than complicated and long winded way of searching through some documentation database. 1) When customers call, it’s because they want to talk to a human ASAP – PERIOD, full stop. Worse, because the chatbot relies on a custom NLP pipeline, there’s no simple way to incorporate further advances in NLP or related technologies. Doing so will require considerable effort, further reducing the project’s ROI.

  • The AI assistant can recommend products, upsell, guide users through checkout, and immediately resolve customer queries related to complaints,
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